More than 80,000 Swedish players have registered to the “Spelpaus”, the self-exclusion system designed to protect players from gambling harm. The increase in the number of Swedes wanting to take a break from gambling is seen as a positive development by Sweden’s gambling regulator Spelinspektionen which launched the scheme back in January 2019 to coincide […]
Responsible Gambling
UKGC Delays Implementation of Certain Social Responsibility Codes For iGaming Operators
Back in April, the UK Gambling Commission (UKGC) introduced new social responsibility rules for online operators. The changes, which are due to take effect on September 12, are focused on identifying and protecting customers at risk of gambling harm. The Commission had earlier raised concerns over failings committed by operators regarding customer interaction. Implementation of […]
UKGC Issues New Recommendations for Customer Complaints Handling
Licensed operators in the UK have been told to make their complaints process more accessible and easy to use for customers as part of the updated guidance on complaints handling recently issued by the UK Gambling Commission (UKGC). Updated Guidance The new guidance comes following the Commission’s review of 34 complaints policies from a wide […]
