Responsible Gambling

In April 2022, the UK Gambling Commission (UKGC) introduced new requirements under its Social Responsibility Code to make sure online gambling operators provide stronger protection to customers at risk of gambling harm.  While most of the new rules came into effect on September 12, 2022 as planned, the UKGC decided to delay the implementation of […]

The Belgium Gambling Commission (BGC) is expanding its Excluded Persons Information System (EPIS) to include betting shops. This means that the country’s self-exclusion program will now cover all gambling verticals.  EPIS to Cover Betting Shops EPIS is an electronic system that keeps track of all excluded players. Customers whose names are present on the system […]

More than 80,000 Swedish players have registered to the “Spelpaus”, the self-exclusion system designed to protect players from gambling harm. The increase in the number of Swedes wanting to take a break from gambling is seen as a positive development by Sweden’s gambling regulator Spelinspektionen which launched the scheme back in January 2019 to coincide […]

Back in April, the UK Gambling Commission (UKGC) introduced new social responsibility rules for online operators. The changes, which are due to take effect on September 12, are focused on identifying and protecting customers at risk of gambling harm. The Commission had earlier raised concerns over failings committed by operators regarding customer interaction. Implementation of […]

Licensed operators in the UK have been told to make their complaints process more accessible and easy to use for customers as part of the updated guidance on complaints handling recently issued by the UK Gambling Commission (UKGC). Updated Guidance  The new guidance comes following the Commission’s review of 34 complaints policies from a wide […]